SERVICE & REPAIR

Equipment Service & Repair Requests

Gilgal Medical accepts service requests for mobility and medical equipment. Our team will review your request and contact you to discuss available options.

  • Requests accepted nationwide for evaluation
  • Multiple equipment types accepted for evaluation
  • No obligation to proceed

Submit a Request

Tell us about your equipment and describe the problem using our online form.

We Review Your Request

Our team evaluates the information you've provided to determine available options.

We Contact You

We'll reach out to discuss available options and next steps for your equipment.

EQUIPMENT TYPES

Equipment We Accept for Service Evaluation

Submitting a request for evaluation does not guarantee that Gilgal can service every equipment type. Our team will assess your specific situation and available options.

Power Wheelchair
Mobility Scooter
Lift Chair / Power Recliner
Manual Wheelchair
Patient Lift / Hoyer Lift
Hospital Bed / Adjustable Bed
Rollator / Walker
Vehicle Lift / Scooter Lift
Stair Lift
Other Equipment

Have a different type of equipment? Use the "Other" option when submitting your request.

ABOUT YOUR PURCHASE

Purchased from Gilgal or Elsewhere?

Purchased from Gilgal

We Can Look Up Your Order

If you purchased your equipment from Gilgal Medical, we can reference your order to help evaluate your request and explore any applicable service or warranty options.

Purchased elsewhere

Requests Accepted Regardless of Purchase Source

We accept service requests regardless of purchase source, subject to our ability to assist. Include your manufacturer and model information to help us evaluate your request.

SERVICE OPTIONS

Understanding Your Service Options

Available service options vary by equipment type, age, and location. We will review your request and discuss what is available for your specific situation.

Available options may include:

Remote troubleshooting guidance, referral to manufacturer support channels, coordination with authorized service technicians where available, or replacement options for equipment that cannot be repaired. Applicable charges for any paid service will be discussed and require your approval before proceeding.

Ready to Submit a Service Request?

Complete our service request form and our team will review your information and contact you regarding available next steps.

Submit a Service Request Service FAQ

Need a Replacement Part, Battery, or Accessory?

If you only need a replacement part, battery, or accessory, you may be able to purchase it directly without submitting a service request. Call us at (855) 228-3625 or browse our catalog for available items.

Important Information

  • Submitting this form is a request for evaluation only. It does not confirm service availability, warranty coverage, or authorization of any paid work.
  • Do not bring equipment to a store location without first contacting us. Our team will provide instructions if a drop-off is appropriate.
  • Do not ship equipment to Gilgal without specific authorization and shipping instructions from our team.
  • Any applicable service charges will be discussed and require your approval before paid work proceeds.

Have Questions Before Submitting?

Our team is available to help. Call us or visit our Service FAQ for common questions about the service request process.